Frequently Asked Questions

InboxDeliver is an enterprise-grade email delivery platform that ensures your emails reach the inbox, not the spam folder. We provide robust infrastructure, advanced analytics, and deliverability optimization to help businesses send transactional, promotional, and marketing emails with confidence. Our platform handles everything from authentication setup to real-time monitoring and detailed reporting.

You can send all types of emails including transactional emails (order confirmations, password resets), promotional emails, marketing campaigns, newsletters, support ticket notifications, and cold outreach emails. Our platform is designed to handle high-volume sending while maintaining excellent deliverability rates across all email types.

We maintain high deliverability through multiple strategies: dedicated IP warming, proper SPF/DKIM/DMARC authentication, real-time bounce and complaint monitoring, reputation management, and partnerships with major ISPs. Our infrastructure is constantly monitored and optimized to ensure your emails reach the intended recipients.

We offer three main plans: Starter (up to 10K emails/month), Business (up to 100K emails/month), and Enterprise (custom volume). All plans include real-time analytics, API access, webhook support, and 24/7 customer support. Higher tiers include dedicated IPs, advanced segmentation, and priority support. Visit our pricing page for detailed feature comparisons.

You can start sending emails within minutes of signing up. Our onboarding process includes automatic domain verification, DNS setup guidance, and API key generation. For dedicated IP plans, we provide a warming schedule that typically takes 2-4 weeks for optimal deliverability. Our support team is available to assist with setup and integration.

Yes, we provide comprehensive RESTful APIs with detailed documentation, code samples in multiple programming languages, and SDKs for popular frameworks. Our API supports all major email functions including sending, tracking, bounce handling, and analytics. We also offer webhook integration for real-time event notifications.

Our platform provides comprehensive real-time analytics including delivery rates, open rates, click-through rates, bounce rates, spam complaints, and unsubscribes. You can view detailed reports with filtering options, export data, and set up automated alerts. Advanced plans include heat mapping, A/B testing results, and custom reporting dashboards.

Absolutely. We are fully compliant with GDPR, CAN-SPAM Act, CASL, and other international email regulations. Our platform includes built-in unsubscribe handling, data processing agreements, and privacy controls. We regularly undergo security audits and maintain SOC 2 Type II certification to ensure the highest standards of data protection.

We provide 24/7 customer support through multiple channels including live chat, email, and phone. Our support team includes deliverability experts who can help with technical issues, best practices, and optimization strategies. Enterprise customers receive dedicated account management and priority support with guaranteed response times.

Yes, we offer free migration assistance to help you seamlessly transition from your current provider. Our migration team will help you import your templates, contact lists, and historical data. We also provide guidance on DNS changes and can run parallel testing to ensure a smooth transition with zero downtime.

Yes, dedicated IP addresses are available with our Business and Enterprise plans. Dedicated IPs give you complete control over your sending reputation and are recommended for high-volume senders. We provide IP warming services and reputation monitoring to ensure optimal deliverability from day one.

If you approach your monthly limit, we'll notify you in advance with upgrade options. You can either upgrade to a higher plan or purchase additional email credits. We never stop your service abruptly - we'll work with you to ensure continuous delivery while finding the right solution for your growing needs.